Terms of Service (MatrixMedia.co.za)

1. Introduction

These Terms of Service ("Terms") govern the use of MatrixMedia.co.za and all related services. By accessing or using our website, products, or services, you agree to comply with these Terms, which are aligned with South African law, including the Electronic Communications and Transactions Act (ECTA) 25 of 2002 and the Consumer Protection Act (CPA) 68 of 2008.

2. Eligibility

• Users must be at least 18 years old or have parental/guardian consent.
• By registering, you confirm that the information provided is accurate and complete.

3. Services Provided

MatrixMedia offers:

• Web development, design, and creative services.
• Digital subscriptions and SaaS platforms.
• Custom solutions tailored to client requirements.

4. User Responsibilities

• Provide accurate information during registration and transactions.
• Maintain confidentiality of login credentials.
• Use services lawfully and not for fraudulent or harmful purposes.
• Respect intellectual property rights of MatrixMedia and third parties.

5. Payments

• All prices are listed in South African Rand (ZAR).
• Payments must be made via approved methods (credit card, EFT, secure gateways).
• Late or failed payments may result in suspension or termination of services.

6. Intellectual Property

• All content, designs, software, and trademarks on MatrixMedia.co.za are owned by MatrixMedia.
• Users may not copy, distribute, or modify content without prior written consent.

7. Service Availability

• MatrixMedia strives to ensure uptime and reliability but does not guarantee uninterrupted service.
• Scheduled maintenance will be communicated in advance.

8. Limitation of Liability

• MatrixMedia is not liable for indirect, incidental, or consequential damages.
• Liability is limited to the amount paid by the customer for the specific service.

9. Termination

• MatrixMedia may suspend or terminate accounts for breach of these Terms.
• Customers may terminate services by providing written notice, subject to the Cancellation Policy.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in South African courts.

11. Dispute Resolution

• Parties agree to attempt mediation before pursuing legal action.
• Complaints may be lodged with the Consumer Goods and Services Ombud or the National Consumer Commission.

12. Contact Information

For inquiries regarding these Terms:

• 📧 Email: hello@matrimedia.co.za
• 📞 Phone: +27 78 582 9508
• 🏢 Address: Johannesburg, South Africa

13. Updates to Terms

MatrixMedia reserves the right to update these Terms. Changes will be posted on the website with the effective date clearly indicated.