Terms and Conditions (MatrixMedia.co.za)

1. Introduction

These Terms and Conditions ("Terms") govern the use of MatrixMedia.co.za and all services provided by MatrixMedia. By accessing or using our website, products, or services, you agree to be bound by these Terms, which are aligned with South African law, including the Consumer Protection Act (CPA) 68 of 2008, the Electronic Communications and Transactions Act (ECTA) 25 of 2002, and the Protection of Personal Information Act (POPIA) 4 of 2013.

2. Scope

• Applies to all visitors, registered users, and customers of MatrixMedia.co.za.
• Covers digital services, subscriptions, custom projects, and physical deliverables.

3. User Obligations

• Provide accurate and complete information during registration and transactions.
• Maintain confidentiality of login credentials.
• Use services lawfully and not for fraudulent, harmful, or unlawful purposes.
• Respect intellectual property rights of MatrixMedia and third parties.

4. Services Provided

MatrixMedia offers:

• Web development, design, and creative services.
• Digital subscriptions and SaaS platforms.
• Custom solutions tailored to client requirements.

5. Payments

• All prices are listed in South African Rand (ZAR).
• Payments must be made via approved methods (credit card, EFT, secure gateways).
• Late or failed payments may result in suspension or termination of services.

6. Cancellation & Refunds

• Customers may cancel services as outlined in the Cancellation Policy.
• Refunds are processed according to the Refund Policy, in compliance with the CPA.

7. Delivery Timeline

• Digital services and subscriptions are delivered within 24 hours of payment confirmation.
• Custom projects follow agreed timelines, as detailed in the Delivery Timeline.
• Physical deliverables are dispatched within 7–14 business days.

8. Privacy & Data Protection

• MatrixMedia collects and processes personal information in compliance with POPIA.
• Users have rights to access, correct, and request deletion of their data.
• Full details are available in the Privacy Policy.

9. Intellectual Property

• All content, designs, software, and trademarks on MatrixMedia.co.za are owned by MatrixMedia.
• Users may not copy, distribute, or modify content without prior written consent.

10. Limitation of Liability

• MatrixMedia is not liable for indirect, incidental, or consequential damages.
• Liability is limited to the amount paid by the customer for the specific service.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in South African courts.

12. Dispute Resolution

• Parties agree to attempt mediation before pursuing legal action.
• Complaints may be lodged with the Consumer Goods and Services Ombud, the National Consumer Commission, or the Information Regulator of South Africa (for privacy matters).

13. Updates to Terms

MatrixMedia reserves the right to update these Terms and Conditions. Changes will be posted on the website with the effective date clearly indicated.

14. Contact Information

For inquiries regarding these Terms and Conditions:

• 📧 Email: hello@matrimedia.co.za
• 📞 Phone: +27 78 582 9508
• 🏢 Address: Fourways, Johannesburg, South Africa