Privacy Policy (MatrixMedia.co.za)

1. Purpose

MatrixMedia.co.za is committed to protecting the privacy of all users and customers. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA) 4 of 2013.

2. Scope

• Applies to all visitors, registered users, and customers of MatrixMedia.co.za.
• Covers personal data collected through our website, services, subscriptions, and communications.

3. Information We Collect

• Personal details: Name, surname, contact information (email, phone number).
• Account information: Login credentials, subscription details.
• Payment information: Billing address, transaction records (processed securely via third-party payment gateways).
• Usage data: IP address, browser type, device information, and website activity.
• Communications: Emails, support requests, and feedback.

4. Legal Basis for Processing

MatrixMedia processes personal information under the following legal grounds:

• Consent: When users provide explicit permission.
• Contractual necessity: To deliver services and fulfill agreements.
• Legal obligation: To comply with South African laws and regulations.
• Legitimate interest: To improve services, prevent fraud, and ensure security.

5. How We Use Information

• To provide and manage services.
• To process payments and issue invoices.
• To communicate with customers regarding updates, support, and promotions.
• To improve website functionality and user experience.
• To comply with legal and regulatory requirements.

6. Data Sharing

• Third-party service providers: Payment processors, hosting providers, analytics tools.
• Legal authorities: When required by law or court order.
• MatrixMedia does not sell or rent personal information to third parties.

7. Data Storage & Security

• Personal data is stored securely on encrypted servers.
• Access is restricted to authorized personnel only.
• Security measures comply with POPIA and industry standards.

8. Data Retention

• Personal data is retained only as long as necessary for service delivery and legal compliance.
• Customers may request deletion of their data, subject to legal and contractual obligations.

9. User Rights (POPIA Compliance)

Users have the right to:

• Access their personal information.
• Request correction or deletion of data.
• Withdraw consent for data processing.
• Lodge complaints with the Information Regulator of South Africa.

10. Cookies & Tracking

• MatrixMedia uses cookies to enhance user experience.
• Users can disable cookies in their browser settings, but some features may not function properly.

11. Contact Information

For privacy-related inquiries:

• 📧 Email: hello@matrimedia.co.za
• 📞 Phone: +2778 582 9508 

12. Updates to Policy

MatrixMedia reserves the right to update this Privacy Policy. Changes will be posted on the website with the effective date clearly indicated.