Refund Policy (MatrixMedia.co.za)

1. Purpose

This Refund Policy explains the conditions under which customers may request refunds for services, subscriptions, or products purchased through MatrixMedia.co.za. It ensures compliance with the Consumer Protection Act (CPA) 68 of 2008 and other applicable South African laws.

2. Scope

• Applies to all services, subscriptions, and digital products offered by MatrixMedia.
• Covers refunds requested by customers and refunds initiated by MatrixMedia.

3. Customer Rights

• Cooling-off period (CPA Section 16): Customers who purchase online or via direct marketing have the right to cancel within 5 business days and receive a full refund, less any direct costs incurred.
• Defective goods/services (CPA Section 56): Customers are entitled to a refund, repair, or replacement if goods or services are defective, unsafe, or not fit for purpose.
• Non-delivery: If MatrixMedia fails to deliver services or products within the agreed timeline, customers may request a refund.

4. Conditions for Refunds

• Digital subscriptions:
  • Monthly subscriptions: Refunds are not issued for partial months. Cancellation takes effect at the end of the billing cycle.
  • Annual subscriptions: Refunds are prorated based on usage.
• Custom development/design services:
  • Deposits are non-refundable unless cancellation occurs within the cooling-off period.
  • Work already completed will be billed proportionally.
• Promotional offers:
  • Refunds may not apply to discounted or promotional services unless required by law.

5. Refund Process

• Customers must submit a written refund request via email or the website’s refund form.
• Refunds will be processed within 10 business days of approval.
• Refunds are issued via the original payment method unless otherwise agreed.

6. MatrixMedia Rights

• MatrixMedia reserves the right to decline refund requests if:
  • Services were delivered as agreed.
  • The request falls outside the legal provisions of the CPA.
  • Fraudulent activity is suspected.

7. Governing Law

This Refund Policy is governed by the laws of the Republic of South Africa, specifically the Consumer Protection Act (CPA).

8. Contact Information

For refund requests:

• 📧 Email: hello@matrimedia.co.za
• 📞 Phone: +27 78 582 9508

9. Updates to Policy

MatrixMedia reserves the right to update this Refund Policy. Changes will be posted on the website with the effective date clearly indicated.