Privacy Policy – Matrix Media

1. Introduction

Matrix Media respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This policy explains how we collect, use, store, and safeguard your information when you interact with our services.

2. Information We Collect

We may collect the following categories of personal information:

• Identity details: name, surname, company information.
• Contact details: email address, phone number, physical address.
• Business information: project requirements, service preferences, billing details.
• Digital interactions: website usage data, cookies, and analytics.

3. Purpose of Collection

We process personal information only for legitimate business purposes, including:

• Providing creative, technical, and teaching services.
• Managing client relationships and communications.
• Processing payments and invoices.
• Improving our website, services, and customer experience.
• Complying with legal and regulatory obligations.

4. Lawful Basis for Processing

Matrix Media processes personal information under the lawful bases defined by POPIA, including:

• Consent – when you voluntarily provide information.
• Contractual necessity – to deliver requested services.
• Legal obligation – to comply with South African law.
• Legitimate interest – to improve services and protect our business.

5. Information Sharing

We do not sell personal information. Data may be shared only with:

• Service providers assisting in operations (e.g., hosting, logistics).
• Regulatory authorities when legally required.
• Business partners, with your consent, for collaborative projects.

6. Data Security

We implement appropriate technical and organizational measures to safeguard personal information, including:

• Secure servers and encrypted communications.
• Access controls and authentication.
• Regular monitoring and compliance checks.

7. Data Retention

Personal information is retained only as long as necessary for business purposes or as required by law. Once no longer needed, data is securely deleted or anonymized.

8. Your Rights Under POPIA

You have the following rights:

• Access – request a copy of your personal information.
• Correction – update or amend inaccurate details.
• Deletion – request removal of personal information where lawful.
• Objection – object to processing for direct marketing or other purposes.
• Data portability – request transfer of your information where applicable.

9. Cookies and Website Usage

Our website uses cookies and analytics tools to improve user experience. You may disable cookies in your browser settings, but this may affect functionality.

10. Contact Information

For privacy inquiries or to exercise your rights under POPIA, contact:

Matrix Media – Privacy Office 
Address: 31A Cnr Van Riebeeck and Beaconsfield, Vereeniging, 1930
Email: hello@matrixmedia.co.za
Phone: +27 81 760 9952

11. Updates to This Policy

Matrix Media may update this Privacy Policy to remain compliant with South African law and POPIA. Updates will be published on our website with the effective date.